Very disappointing experience. I booked over a week in advance for a keratin blowout, color, and tape-in extensions with Jenn and paid a $70 deposit. I arrived on time expecting to receive the services I booked, only to be told once I was already sitting in the chair that she didn’t have the product for my keratin treatment and would only be doing my color. I chose to leave because that was not the appointment I booked or paid a deposit for. It’s now Monday and I haven’t received any follow-up, refund of my deposit, or attempt to make the situation right. I showed up on time and respected her time and policies. I simply expected the same consideration in return. Really disappointing that I had to leave a review like this.